ASD Healthcare has developed the information below to answer frequently asked customer and partner questions. Should you have a question not addressed here, please contact us at 800-746-6273.
How do I obtain a user ID and password?
How do I log in to begin ordering products?
How do I select my start page?
How do I switch accounts?
How do I view my user profile?
How do I order product?
How do I use the search feature?
How do I use the advanced search feature?
How do I sort the results shown?
How do I see complete product details?
How do I display more items per page?
How do I switch to other pages?
How do I add products to the shopping basket?
How do I use the quick entry feature?
What is the basket summary that is shown?
What are my favorites and how do I use them?
What is the basket?
What is view basket?
What are stored baskets?
Is the pricing "real time"?
What does "out of stock" indicate?
How do I know my order went through?
How do I check the status of my order?
What if I forget my password?
What are reports?
How do I view the online orders report?
How do I aggregate results for multiple accounts
How do I view the usage report?
How do I view the sales order history report?
How do I log out?
Why does my site time-out?
How do I obtain a user ID and password?
To begin ordering product online you must first have a User ID and a Password. If you do not have either of these, then you can sign up online or contact us by phone. You must first have an account set up before ordering. Top
How do I log in to begin ordering products?
You log in using the boxes labeled User ID and Password at the left hand side of the website. Top
How do I select my start page?
You may also choose your start page from this point using the pull down menu located below the Password box. This page will be remembered the next time you log in and will become your default start page. Top
How do I switch accounts?
If you are a user that has been set up to purchase for multiple accounts, you can easily switch between accounts to place orders. At the top left of the screen click “Account Info” to show a list of accounts that you have purchasing authority for. Select the account that you would like to begin placing order for.
Your current basket will automatically be saved when you switch from one account to another and will be available the next time you select this account. If you log out of the system, the current account will be available to you the next time you return. Products entered in “My Favorites” will be available to you in all of your accounts. “Stored Baskets” are only available for the current account. Top
How do I view my account profile?
To view your account profile, click on "Account Info" at the top of the screen. Click on "User Profile" to view your current user settings. Top
How do I order product?
You order product by first placing the products you would like into your shopping basket. You can place items in your basket by searching for products using the Product Search feature at the top of the site, using the Quick Entry Page, or using the My Favorites page. Once products are in your basket, you can complete the order by clicking Checkout. When placing products into your basket, you must click the "update" button located at the bottom right side of the page before moving to the next screen. Top
How do I use the search feature?
The Search button is located at the top left of the web site. You may enter a Product Description or an Item Number. The search feature will display all products that match your search in all strengths and sizes available. You may enter a partial name or number to search on. The more complete your entry, the fewer results will be displayed and the easier it will be to find the product you need.
To add an item to your "basket" click the item link that you want to order. Also displayed is the current quantity ordered for that item and if the item is currently a part of your Favorites list. You can change the quantity in your basket at this point by entering a new quantity. You must click the Update button at the bottom right hand side before the new quantity will appear in your basket summary located in the left hand part of the screen. Top
How do I use the advanced search feature?
The Advanced Search allows you to refine your search using more specific search criteria.
An Item Number can be entered to search by.
A Product Description can be entered to search by. Selecting "All Words" will return results that exactly match all the words entered. Selecting "Any Words" will return results containing any of the words in the search phrase. Selecting "Starts With" will produce results that match based on the beginning letters.
An NDC number, UPC number or Manufacturer Item# may be entered to search by. Partial matches of this number will be returned.
A Manufacturer can be entered to search by. Selecting "All Words" will return results that exactly match all the words entered. Selecting "Any Words" will return results containing any of the words in the search phrase. Selecting "Starts With" will produce results that match based on the beginning words. Top
How do I sort the results shown?
A pull down menu is available at the top right of the search results. The results may be sorted by Item Number, Description, NDC# / UPC#, Manufacturer or Unit Price. Use the pull down menu to choose the sort criteria. This setting will be remembered for the next results display. Top
How do I see complete product details?
The complete product details can be seen by clicking the Product Description or on the Item Number in the Basket Summary. Top
How do I display more items per page?
At the bottom left of the search results a pull down menu displays the number of items that are available per page. The number displayed may be set to either 10, 15, 20 or 30 based on your preference. This setting will be remembered for the next results display. Top
How do I switch to other pages?
Paging buttons are available at the bottom left or the top left of the search results. clicking Next will take you to the page of available search results. Clicking Previous will take you to the previous page of results. Clicking any number will take you to that specific page. If there are an excessive amount of pages, you will want to refine your search using complete descriptions, or you may want to use the Advanced Search functions. Top
How do I add products to the shopping basket?
After performing a search, the current quantity that is in the basket is shown in the column labeled Basket Qty. A new quantity can be entered for that product in the basket. This quantity will not be added to the basket but will replace the current value in the basket. The new quantity will not register in the basket until the Update button is clicked. Top
How do I use the quick entry feature?
The Quick Entry feature allows you to quickly enter new products into your basket. You must enter an Item Number, a NDC number or a UPC number and a quantity of product to add to the basket. Only one of the above numbers and a quantity are required. Quantities entered will be added to the basket. If the product is already in the basket, the quantity entered will be added to the existing quantity of product to order. It is important to note that this quantity does not replace the existing quantity but adds to it.
Once all entries have been made correctly a confirmation is provided at the top of the screen. To make adjustments to the basket quantity, the Modify button can be clicked which will take you to View Cart. The contents of the basket can be updated at this point. Top
What is the basket summary that is shown?
The Basket Summary is constantly displayed showing a running total of the items that are in the basket. Items that are added to the basket or changes that are made to quantities of products are not reflected in the Basket Summary until the Update button is clicked. Top
What are my favorites and how do I use them?
"My Favorites" allows customers to create their own mini-catalog of products that are ordered frequently or within the formulary of the practice or buying group. "My Favorites" is a useful time saver for future orders and is easy to set up.
To create a "My Favorites" page click the “My Favorites" or "My Favs" box that appears when you are ordering product or from the “View Basket” area. Clicking “My Favorites” from the top menu will display all your favorites. You may now order products directly from this screen without having to search for each product. You may select “My Favorites” as your Start Page when logging in. Top
What is the basket?
The Basket is made up of all the products that have been selected to be purchased. Top
What is view basket?
"View Basket" displays the products in your current shopping basket. From this screen, you can review your order quantity of products, update the quantity and the item to your Favorites list or delete the item. Any changes made will not become effective until the “Update” button is clicked. Once you are satisfied with the contents of your basket, click the checkout button to complete your order.
You may also save a copy of the basket contents for future referencing and for easy re-ordering. To save the basket, enter the name you would like to save the basket as in the box located at the bottom left of the screen and click “Save” Top
What are stored baskets?
"Stored Baskets" is where you find copies of previously saved shopping baskets for quick re-ordering. This time saver lets you re-order frequently purchased groups of products without having to search for the individual items each time you shop. The Stored Baskets screen gives you the option to view the basket, shop with the basket or remove the basket.
To view a stored basket, click the name of the basket. You will see the contents of the basket. At this point, you may also elect to shop with this basket, which will make this basket your current basket.
To shop with this basket, select the basket and click "Shop With This Basket" button. If you have a current basket with products, you will be asked if you would like to replace the contents of your current basket with the stored basket. If you elect to continue, the contents of your current basket will be replaced.
You may remove a stored basket by selecting the basket and clicking the "Delete" button. Once removed, the contents of this basket will not be available. Top
Is the pricing "real time"?
The pricing displayed is current within a 24-48 hour timeframe. If you have a question regarding a contract price please Contact Us. Top
What does out of stock indicate?
An Out of Stock status indicates that the product is temporarily unavailable to order. The status is updated on a daily basis. Top
How do I know my order went through?
After you have submitted your order, you will receive a confirmation email within 15 minutes. Top
How do I check the status of my order?
To check on an order that has been submitted, click the "Online Orders" menu item, which is found at the top of the “Reports” section. This will show all your web orders and their current status. An order status of "Submitted" indicates that the order has been received. A status of "Confirmed" indicates that the order has been processed, but does not indicate is has necessarily shipped. Orders typically ship same day, unless items ordered are on backorder, drop shipped from the manufacturer, or have special shipping / packaging instructions. Top
What if I forget my password?
Click the prompt located underneath the login prompt. You’ll be asked to supply the answer to the question you selected at the time of registration. If you answer the question correctly, your password will emailed to the email address supplied in your user profile. If you forget the answer to the question, please Contact Us. You will be issued a new password. Top
What are reports?
The "Reports" feature allows you the ability to review your account information via the website. This information includes all ordering activity even if the order was not placed via the website. The following reports are available using your Account Profile: Online Orders, Invoice History, Usage Report and Sales Order History. If you are able to access multiple accounts, you can aggregate the results in the report for multiple accounts. Top
How do I aggregate results for multiple accounts?
If you have access to multiple accounts, it is possible to see the aggregate or to sum the results for these multiple accounts into a single report. Click on the "Reports" found at the top of the page. Select the report you wish to run. Once the report is selected, select the Account the report is to be run for. By default, the current account is selected. You can highlight "Select All" to view all reports. You can select one or more reports by holding the control key down and then clicking on the accounts to run the report for. Top
How do I view the online orders report?
The "Online Orders" feature displays your orders and their current status. An order status of "Submitted" indicates that the order has been received. A status of "Confirmed" indicates that the order has been processed, but does not indicate is has necessarily shipped. Orders typically ship same day, unless items ordered are on backorder, drop shipped from the manufacturer, or have special shipping / packaging instructions.
The "Invoice History" feature allows you to search for past invoices either by your PO number or by date range. As your purchases grow, this feature is helpful when searching for a particular invoice. Review and/or print the individual order by clicking the "invoice number" link. Top
How do I view the usage report?
The "Usage Report" feature allows you to search what you ordered and when over time. You can search by PO number, date range, item and status. You can customize the amount of information that you want displayed/printed for reporting purposes. Top
How do I view the sales order history report?
The "Sales Order History" feature allows you to search product usage over time. You can search by item, product code or by date range. You can customize the amount of information that you want displayed/printed for reporting purposes. You can also include a tracking# in order to track your order. Top
How do I log out?
To log out from the web site, click the link at the top left. For security purposes, it is important to log out of the site each time you have completed shopping. Top
Why does my site time-out?
The site will "timeout" after 20 minutes of non-use by the customer. For example, should you be away from your computer for more than 20 minutes, the ordering function of the website will "timeout". You’ll need to re-enter your user name and password. This is a security precaution for our customers and prevents unauthorized usage of the website. Your current basket is saved automatically and will be available the next time you return to the site. Top